Service & Warranty

Return policy Yolanthe Cabau Jewellery

For various reasons you can make the choice to return your order. For each return you have to contact us via yc@vortum.nl. We ask you kindly to return the package within 14 days. After this period it’s not possible to return your order. For all procedures it is important to send the product in its original packaging, postage prepaid and properly packed, the invoice (copy) with return form enclosed.
Adress for returns: YC Europe B.V. | p/a Keizersveld 52F | 5803 AN Venray | The Netherlands

Returnform

Use this form if you want to return an item you purchased from www.yolanthecabau.com. Include this form with the return package. Return conditions can be found on www.yolanthecabau.com. Only fully completed forms will be accepted. Download returnform here.

Who pays for the shipping costs for returns?

When returning a product that does not meet your expectations, you have to pay the shipping costs for return yourself. Always check with us before you return.

Trial Period

You have the right to return an item within 14 days (right of withdrawal), without giving any reason. You may view the article within this period as you do in a shop, unless otherwise stated. The withdrawal period shall expire 14 days after the day:
- That the item is in your possesion
- For multiple items in an order which are supplied separately; when you have received the last article
Are you not satisfied with your purchase you can of course cancel your order within 14 days of purchase, the cost of returning you have to pay yourself. Jewellery should not be worn and must be returned in original packaging. Return forms only will be considered when fully completed. We will credit the invoice within the statutory period of 14 days. If the 14 calender days have passed you can no longer cancel the order. Always contact us before sending a return package.

Exchange of jewellery

We cannot exchange jewellery. You can return your old order in original packaging within the trial period of 14 days and place a new order on our website. Always report a return by using the contactform. After receiving we will check the jewellery, this should absolutely not be worn (of course jewellery fit is allowed). The payment method which was chosen when you placed the order will be used to pay you back.

The following items may not be returned:

- Jewellery that are received more than 14 calender days ago;
- Jewellery that are worn, damaged or incomplete.

Order has arrived damaged (shipping damage)

When you get an order provided that is damaged, you must notify us via yc@vortum.nl. Of course you can refuse the package at the door. If you accept, report the damage to the delivery person. Please note! Also report the damage within 2 working days after receiving via yc@vortum.nl. After this period there can be no claim submitted and YC Jewels and the carrier are no longer liable for this. There wil be a research application to the carrier. The carrier has at least 4-6 weeks to do research, unfortunately we can not affect this.

Warranty

YC jewels are made of (non-) precious metals combined with various elements including glass or semi-precious stones and leather. Apply perfume and cosmetics before putting on your jewellery. To clean each piece of jewellery wipe with a soft cloth. Keep your jewellery away from moisture as moisture fosters tarnish. Do not expose leather to water. We recommend storing your jewellery in a clean dry place.

Jewellery from Yolanthe Cabau comes with a limited 6 months warranty. If you have any questions or wish to claim under the warranty terms and conditions please contact us. The following causes of damage are not covered by the manufacturer’s warranty:
- Water/fluid, wear and tear damage;
- Damage caused by incorrect usage of the product.

YC Jewels takes no complaints about jewellery that are not purchased at www.yolanthecabau.com

Delivery does not match with what is ordered

If the delivery does not match with what you have ordered we will ask you to report this as soon as possible via yc@vortum.nl.